Terms of service

1. Introduction

Welcome to Grandy’s Flowers. By accessing and using our website, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation, visitors, customers, suppliers, and/or content contributors. We recommend that you read these terms carefully before making a purchase.

2. Orders

2.1 Order Process: All orders placed through our website are subject to acceptance by Grandy’s Flowers. We reserve the right to reject or cancel any order for any reason, including errors in product information or payment issues.

2.2 Order Confirmation: Once an order is placed, you will receive a confirmation email with the details of your purchase. This confirmation does not guarantee product availability, as all sales are subject to availability.

3. Prices and Payments

3.1 Prices: The prices of our products are subject to change without prior notice. All prices displayed on our website are in US dollars (USD) and do not include applicable taxes or shipping costs.

3.2 Payment Methods: We accept major payment methods, including credit cards, debit cards, and other options available on the site. Payment must be completed before your order is processed and shipped.

4. Shipping and Delivery

4.1 Shipping Areas: We offer local shipping in Austin. 

4.2 Delivery Times: Delivery times vary depending on the location and shipping method selected. 

4.3 Shipping Costs: Shipping costs are calculated based on the location and size of the order and will be added to the total purchase amount at checkout.

4.4 Failed Deliveries: If a delivery fails due to an incorrect address provided by the customer or if the recipient is unavailable to receive the package, Grandy’s Flowers will not be responsible and additional charges may apply to reschedule the delivery.

5. Returns and Refunds

5.1 Return Policy: Due to the personalized and perishable nature of our products, we do not accept returns once an order has been processed and shipped.

5.2 Refunds: Refunds will only be issued if the order arrives damaged or incorrect, and we are notified within 24 hours of delivery. To initiate a refund process, contact us at support@grandysflowers.com.

6. Product and Availability

6.1 Product Description: We strive to describe and display our products as accurately as possible. However, there may be slight variations in color and size of the flowers due to their preserved nature.

6.2 Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

7. Intellectual Property

All content on the website, including text, images, graphics, logos, and other materials, is the property of Grandy’s Flowers and is protected by copyright and trademark laws. Unauthorized reproduction or use of any content without our express written consent is prohibited.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.

9. Changes to Terms and Conditions

Grandy’s Flowers reserves the right to modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting on the website. It is your responsibility to review these terms periodically to stay informed of any changes.

10. Contact

If you have any questions or concerns about these terms and conditions, please contact us at support@grandysflowers.com.