FAQ´s

 

How long do preserved roses last?
Preserved roses can last between 3 to 5 years, depending on the conditions in which they are kept.

How should preserved roses be cared for?
They do not need water or direct sunlight. They should be kept in a dry, cool place, away from moisture and dust.

Are preserved roses natural flowers?
Yes, preserved roses are natural flowers that have undergone a special preservation process to maintain their freshness and appearance for years.

Are preserved roses toxic or do they contain chemicals?
Preserved roses are not toxic. The preservation process uses non-harmful products to extend the life of the flower.

What is the difference between fresh and preserved roses?
Fresh roses have a short lifespan, typically around one week, while preserved roses can last several years without wilting.

Can preserved roses lose their color?
If exposed to sunlight or excessive moisture, the color may fade over time, but they generally retain their color for years if properly cared for.

Do preserved roses have any scent?
As they lose their natural moisture during the preservation process, preserved roses do not have the characteristic scent of fresh flowers.

Can I touch preserved roses?
It is advisable to avoid touching them frequently, as the oils and dirt from your hands can damage the petals and affect their longevity.

How are preserved roses delivered?
Preserved roses are typically delivered in elegant boxes or vases designed to protect and enhance their beauty.

Can preserved roses cause allergies?
Since they do not have pollen or emit strong fragrances, they are less likely to cause allergic reactions compared to fresh flowers.

How long does it take to process my order?
Local orders in Austin are processed within 1-2 business days.

Do you offer same-day delivery in Austin?
Yes, we offer same-day delivery in Austin for orders placed before 12 pm and subject to product availability.

How are preserved flowers packaged for shipping?
Our preserved flowers are carefully packaged in protective boxes to ensure they arrive in perfect condition. Each arrangement is secured with high-quality materials to preserve its beauty during transit.

Can I schedule a delivery for a specific date?
Yes, you can schedule a delivery for a specific date. Simply select your desired delivery date when placing your order.

What if my order arrives damaged or incorrect?
We strive to ensure all orders arrive in perfect condition. If you receive a damaged or incorrect order, please contact us within 24 hours of delivery to resolve the issue with a replacement or refund.

Do you provide tracking for shipments?
Yes, we provide a tracking number for all shipments so you can monitor your order's status in real time.

Can I modify or cancel my order after placing it?
You can modify or cancel your order within the first 24 hours after placing it. After this period, we cannot guarantee changes or cancellations.